OUTSOURCE.

OUTPERFORM.

Ubiquity directly manages your customer experience, sales, back-office operations, quality assurance, and compliance, serving as a seamless extension of your brand. Our custom-built technology and expert team enhance service delivery, mitigate risks, and boost ROI.

WHAT WE DO

Your Vision + Our Solutions = Unmatched Success

Through our suite of services, we elevate outsourcing to a strategic partnership. Your ambitions become our blueprint for action, transforming customer interactions into pillars of business growth and success. With us, excellence isn’t just a goal; it’s the standard we live by.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

FRAUD, RISK, & COMPLIANCE

Merging a deep understanding of rules and regulations with security, we handle key tasks—from identity verifications to dispute resolutions. Our strategy reduces risks and financial losses and simplifies the claims process for customers, making it more accessible.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

WHO WE DO IT FOR

Your industry + our experts = Happy customers

In every industry, from finance to healthcare, we make a difference. It’s not just about providing a service; it’s about enhancing your reputation for excellence and innovation. Together, we’re not just achieving goals; we’re exceeding them.

BANKING, FINANCE, & INSURANCE

Recognized as a leader in BFSI, we offer unmatched support in customer experience, risk, and compliance, setting new standards for innovation.

HEALTHCARE & LIFE SCIENCES

HIPAA-compliant support to engage and retain members, enhance patient satisfaction, and reduce administrative costs for providers and health plans.

RETAIL & E-COMMERCE

Embed your culture and convert challenges into occasions to build positive relationships and maximize revenue.

LOGISTICS & SHIPPING

Our omnichannel CX makes sure you’re right where and when each customer needs you—and ready with the right answer.

UTILITIES

We excel in utility sales and support, adeptly adjusting our workforce to industry seasonality, boosting customer loyalty and satisfaction.

TRAVEL & HOSPITALITY

Ubiquity’s thorough onboarding and training prepares agents to handle every variety of customer request whether before, during, or after a trip.

HOW WE DO IT

A proven approach
to help brands conquer their biggest challenges WITH BreakthroughIQ™

We refine your customer service and back-office functions through five tailored stages, turning every interaction into a brand-building moment. We align your operations with your brand’s pulse, creating ambassadors internally and advocates externally. It’s a streamlined path to set you ahead of the competition.

BESPOKE DISCOVERY
Bespoke Approach for Every Client
Every client, small to large, gets the same focused, relationship-based custom approach. Training and development tailored to your needs. Flexible minimums and engagement lengths.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
STRATEGIC SOLUTIONING
Solution & Resolution Focused
Dedicated solution manager on every account. Responsive & nimble—can pivot quickly to changing requirements. Proactive approach to problem-solving.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
SPECIALIZED EXPERTISE
Specialized Expertise & Highest Level of Compliance—even if you don’t require it
Financial services and banking operations compliant, healthcare/HIPAA compliant, & GDPR compliant. Innovative technologies and learning programs that manage complex operational, regulatory, & network requirements.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
RELENTLESS OPTIMIZATION
Ongoing Efficiency & Effectiveness Measurement
Ongoing, tech-driven tracking and monitoring to ensure efficient & effective service levels. Quarterly business reviews measure your Return on Outsourcing investment.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
ALWAYS-ON GLOBAL REACH
Global reach means you’re always on
13 delivery sites, 5 continents, 10K+ employees. Secure work-from-home enables capacity, continuity, & quick remote ramping. 30+ languages enables 24/7/365 CX with redundancy built-in.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes

WHY WE DO IT

We’re a BPO built on a simple premise: You and your customers deserve better

“We weren't sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups.”
Matt Finger
Head of Customer Experience, Roadie - A UPS Company

Scalable & Agile

Always-On Global reach

Headquartered in New York City with 13 delivery sites across five continents, we provide the best of both worlds—scalability & agility. This global footprint augmented by remote talent ensures privacy, security, and compliance for highly regulated industries, delivering comprehensive support 24/7/365.

#1
BPO FOR DISRUPTORS
13
Global Delivery Sites
30+
Languages
60%
OR more cost savings
95%
Voluntary Client Retention

Your Brand. Our Expertise. Outsource Fearlessly.

Ubiquity empowers you to redefine customer engagement. We believe clients deserve more.

HOW WE DO IT

A proven approach
to help brands conquer their biggest challenges WITH BreakthroughIQ™

BESPOKE DISCOVERY
Bespoke Approach for Every Client
Every client, small to large, gets the same focused, relationship-based custom approach. Training and development tailored to your needs. Flexible minimums and engagement lengths.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
STRATEGIC SOLUTIONING
Solution & Resolution Focused
Dedicated solution manager on every account. Responsive & nimble—can pivot quickly to changing requirements. Proactive approach to problem-solving.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
SPECIALIZED EXPERTISE
Specialized Expertise & Highest Level of Compliance—even if you don’t require it
Financial services and banking operations compliant, healthcare/HIPAA compliant, & GDPR compliant. Innovative technologies and learning programs that manage complex operational, regulatory, & network requirements.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
RELENTLESS OPTIMIZATION
Ongoing Efficiency & Effectiveness Measurement
Ongoing, tech-driven tracking and monitoring to ensure efficient & effective service levels. Quarterly business reviews measure your Return on Outsourcing investment.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
ALWAYS-ON GLOBAL REACH
Global reach means you’re always on
13 delivery sites, 5 continents, 10K+ employees. Secure work-from-home enables capacity, continuity, & quick remote ramping. 30+ languages enables 24/7/365 CX with redundancy built-in.

Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes
Agents
Ambassadors
Customers
Champions
Bespoke Discovery
Align Brand & Program
Strategic Solutioning
KPI Driven Implementation
Specialized Expertise
Elevate Process Quality
Relentless Optimization
Scale with Excellence
Always-on Global Reach
Insights evolve outcomes

Ubiquity Solutions

Omnichannel CX

Fraud, Risk, & Compliance

Back-Office Administration

Specialized Capabilities

FEATURED INSIGHTS

Customer Experience

How to strike the right balance between AI and live CX agents

Ubiquity Industries

Banking, Finance, & Insurance

Healthcare & Life Sciences

Retail & E-commerce

Logistics & Shipping

Utilities

Travel & Hospitality

FEATURED SUCCESS STORY

Case Study

Healthtech innovator gains operational edge with actionable insights

Ubiquity Resources

FEATURED WHITEPAPER

CUSTOMER EXPERIENCE

Let Customer Pain Points Be Your Guide to CX Success

Ubiquity Company

FEATURED Thought Leadership

TRENDS

CustomerThink: Building and Sustaining a Strong Customer Journey

OUTSOURCE.

WHAT WE DO

Your Vision + Our Solutions = Unmatched Success

OMNICHANNEL CUSTOMER EXPERIENCE

FRAUD, RISK, & COMPLIANCE

BACK-OFFICE ADMINISTRATION

SPECIALIZED CAPABILITIES

WHO WE DO IT FOR

Your industry + our experts = Happy customers

BANKING, FINANCE, & INSURANCE

HEALTHCARE & LIFE SCIENCES

RETAIL & E-COMMERCE

LOGISTICS & SHIPPING

UTILITIES

TRAVEL & HOSPITALITY

HOW WE DO IT

A proven approach to help brands conquer their biggest challenges WITH BreakthroughIQ™

BESPOKE DISCOVERY

Bespoke Approach for Every Client

Align Brand & Program

KPI Driven Implementation

Elevate Process Quality

Scale with Excellence

Insights evolve outcomes

Agents

Ambassadors

Customers

Champions

Align Brand & Program

KPI Driven Implementation

Elevate Process Quality

Scale with Excellence

Insights evolve outcomes

STRATEGIC SOLUTIONING

Solution & Resolution Focused

Align Brand & Program

KPI Driven Implementation

Elevate Process Quality

Scale with Excellence

Insights evolve outcomes

Agents

Ambassadors

Customers

Champions

Align Brand & Program

KPI Driven Implementation

Elevate Process Quality

Scale with Excellence

Insights evolve outcomes

SPECIALIZED EXPERTISE

Specialized Expertise & Highest Level of Compliance—even if you don’t require it

Align Brand & Program

KPI Driven Implementation

Elevate Process Quality

A proven approach
to help brands conquer their biggest challenges WITH BreakthroughIQ™